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Product Availability

This is currently not an option we have—our sheets are sold as a preassembled set, which include the fitted sheet, flat sheet, and matching pillowcase(s).

Shipping

We currently do not ship to PO Boxes, only to street addresses.

Product Information

A majority of our products are GOTS certified, but we only put this certification on the products that have been certified. This is the same for all of our third-party certifications on our items.

Customer Service

Our customer service is available to help you Monday through Thursday 9:00AM-5:00PM EST and on Fridays from 9:00AM-2:30PM. We are closed on Saturdays, Sundays, and public holidays so we will be more than happy to assist you as soon as possible.

Promotions/Coupons

Congratulations on getting that awesome coupon code! It has automatically been applied to your cart and will be available for you to use on that order. Simply checkout when you are ready and the code will be automatically applied.

Partnerships & Collaborations

We currently do not offer wholesale pricing. We do have a trade program, but this is only applicable to hospitality, interior designers, architects, contractors, and decorators with an actively registered commercial business. 

Product Availability

Currently they are not. We are working on full size versions and expansions of our amenities but right now they are only available in travel size.

Product Availability

This is not available right now, but you can purchase the individual products in a pack, such as our Body Bar 5 Pack and Shampoo 5 Pack. For the full line of our amenities we recommend our Jet Set Kit.

Product Availability

While we love all of our collections, we do sometimes remove older products to make room for new items. If you wish to purchase and item, we no longer sell we are not able to accommodate that request. If you wish to return an item like this within 30 days of your purchase, we may issue you a store credit for our website.

Product Availability

Each item varies in their restocking time, but we try to have everything available again within 4-8 weeks after selling out. To get a notification about when specific items are available again, simply click on the “Email Me When Available” button on sold out items and you will receive a notification when it is restocked.

Product Availability

Simply go onto the webpage for the product, select the color and size, and click on the button that says, “Email Me When Available.” You will be asked to submit your email address and will receive a notification if/when this product is restocked for purchase.

Shipping

We currently only ship within the continental United States and not to Alaska, Hawaii, or US territories.

Shipping

We currently do not ship to any military bases or internationally.

Shipping

Standard shipping is $8.00, two day is $14.00, and overnight is $20.00. Orders above $59.99 after any discount that may be applied will receive free standard shipping with the option of express shipping with fee.

Shipping

Orders above $59.99 after any discount that may be applied will receive free standard shipping. If you would like two-day or overnight shipping, expedited shipping costs will be applied and are not considered for free shipping.

Shipping

Some of our items are shipped from separate warehouses and this can cause orders to be split into different shipments. If an item is missing from your order and has not arrived within 1 or 2 business days of your initial delivery please contact our customer service team at hello@underthecanopy.com with your order number and the missing item(s) for us to track it down for you.

Shipping

To initiate a return please contact our customer service team at hello@underthecanopy.com with your order number and reason for return. One of our team members will be more than happy to assist you and provide you with an emailed prepaid return shipping label. This email will come from hello@underthecanopy.com, please keep an eye out for it. Once you receive the digital return label, please print and adhere to the initially provided box and drop it off at your local FedEx. Your return shipment must be made within one week of the prepaid return label being provided.

Shipping

We ask that you double check your shipping address before “Checking-Out” but in the case that you need to change it after making your purchase, please contact our customer service team immediately at hello@underthecanopy.com with your order number and correct address. If your order has not yet been processed or shipped, we will be more than happy to update the address for you. In the case that it has shipped out we will do our best to update the address as quickly as possible but if you are unable to reach us due to our offices being closed, we recommend you contact your local carrier’s office for assistance.

Shipping

Once your items have arrived at our facility and our inventory team has had time to process everything you will be issued a refund with an email notification. Your refund should reflect on your account with 2 or 3 business days.

Shipping

If you have accidentally ordered the wrong size or item, please contact our customer service team immediately at hello@underthecanopy.com with your order number and information about the mistake. If the item is a different size or needs to be replaced with an item that is worth more than the incorrect item, we will cancel that item in your order and request that you place a new order for the replacement item. If you do not realize an incorrect item was ordered until you have already received your order, please contact us so we can provide you with a prepaid return shipping label. Once we have received and processed the item, we will be more than happy to send you either a replacement or, if the item is not the same price as the original one, we will issue you a refund.

Shipping

At this time, we do not have these as available options for our orders.

Shipping

Majority of our orders are shipped either via FedEx or UPS. Select baby products are sent via USPS.

Shipping

Our orders typically ship within one business day of your order being placed. There may be delays in shipment due to business hours, holidays, and unforeseen weather conditions.

Shipping

Sadly, right now we cannot hold orders for any customers. We ask that you place your order and pay for the appropriate shipping around your schedule.

Product Information

We are unable to send samples of products at this time.

Product Information

Our products are responsibly and ethically made by environmentally certified factories in India and Bahrain. We work with factories that pay fairly and contribute to the larger communities in humanitarian efforts such as women’s empowerment and education.

Product Information

Our products have a variety of third-party environmental certifications including GOTS, OEKO-TEX, USDA Organic, Fair Trade, RCS, and FSC. All certifications are clearly marked on our packaging and the tags on the item itself. 

Product Information

Our Percale Sheets fit mattresses from 15 inches (twin) to 19 inches (all other sizes). Our USDA Certified Organic Cotton Sateen Sheets fit from 15 inches (twin) to 17 inches (all other sizes).

Product Information

While our EcoPure Comforter is incredibly comfortable, it does have weight to it and this can make it not the best option in hot climates, especially during the summer months. For the hotter months we recommend switching to our Organic Cotton Stitched Quilt.

Product Information

The “3% Other Material” in our towels is Lyocell, which is a biodegradable fabric made from wood pulp. It helps prevent bacteria growth, increase absorbency, and make our towels more durable. Curious to learn more about it? Check out our blog about what makes these towels our most sustainable ones yet.

Product Information

We recommend checking the cleaning instructions tags on your item before doing anything since organic cotton can become damaged if treated incorrectly. In general, wash your items on cold with like colors and nothing with hooks or zippers and dry on gentle but we suggest verifying the cleaning tag on your specific item first.

Product Information

So long as you follow the cleaning instructions on the tag your items should not shrink in the wash.

Product Information

Yes, all of our items are machine washable, but we recommend checking the cleaning instruction tag on your item before cleaning it. For our larger items, such as our comforters, we do suggest washing them in a bigger machine to maintain the fluffiness and accommodate the weight.

Product Information

Yes! All of our comforters are designed to fit in our duvets of the matching size.

Product Information

The main difference is the size. Bath towels are 54”L x 30”W and bath sheets are 64”L x 34”W. Bath sheets are ideal for taller people whereas they can be very large and inconvenient for more petite customers.

Product Information

The main difference is the texture. Our Sateen Sheets have a silkier and more weighted feeling while our percale sheets are more crisp and feel lighter.

Product Information

No, we do not treat any of our products with any harsh chemicals, toxins, or carcinogens and this includes fire retardant, wrinkle resistance, etc.

Product Information

A majority of our rugs are made-to-order and thus are not always able to ship out in our usually one to two-day turnaround time. If there is a delay in production on your rug our customer service team will contact you immediately via email about it and what options are available to you.

Product Information

Unless your item has arrived with visible tears, staining, etc. it is most likely not damaged. Many of our items are hand woven and are treated as artisanal, so there may be some variance between the same products and differ from the image on our website. Please contact our customer service team if you have any concerns at hello@underthecanopy.com.

Partnerships & Collaborations

We currently do not offer wholesale pricing. We do have a trade program, but this is only applicable to hospitality, interior designers, architects, contractors, and decorators with an actively registered commercial business.

Partnerships & Collaborations

We do have a trade program for active and commercially registered interior designers, design showhouses, architects, contractors, and decorators. Those accepted into the program will receive 20% of their purchases for their business projects and will be required to be reactivated the following year.

Partnerships & Collaborations

We do! Please apply to our brand ambassador program here.

Partnerships & Collaborations

Yes, we do! Please email our marketing department at ryane@underthecanopy.com or mikaela@underthecanopy.com for all influencer inquiries.

Partnerships & Collaborations

Yes, please email our marketing department at ryane@underthecanopy.com or mikaela@underthecanopy.com for all press inquiries.

Partnerships & Collaborations

Yes, we do! We have worked with several brands for giveaways, social media collaborations, panels, and more. Please email our marketing department at ryane@underthecanopy.com or mikaela@underthecanopy.com for all brand collaboration inquiries. 

Promotions/Coupons

Congratulations on getting that awesome coupon code! It has automatically been applied to your cart and will be available for you to use on that order. Simply checkout when you are ready and the code will be automatically applied.

Promotions/Coupons

If you are having issues with your coupon code, try refreshing the checkout page and verify that the code has not automatically been applied to your cart. If you are still having trouble with the code, please contact our customer service team at hello@underthecanopy.com.

Promotions/Coupons

Your store credit code will be emailed to the address for your Under the Canopy online login. The code will need to be manually applied for a one-time use (you can decide whether to use it on any purchase made within a year of being issued, but it can only be used once) and it cannot be combined with any other discount codes or promotions.

Promotions/Coupons

Check the email that you received with the purchase of the gift card. There should be a code that you can manually apply to your order upon checkout. If you return the item you purchased with the gift card within 30 days for a refund you may be issued a store credit.

Promotions/Coupons

No, you are not able to combine your store credit with other promotions or coupon codes. Your store credit must be used individually as a one-time-use code within a year of being issued.

Promotions/Coupons

This will vary from sale to sale but generally you are not able to combine promotion pricing with coupon codes.

Promotions/Coupons

Our coupons, like most good things, do have a limited time offer. It is possible that your coupon code has expired and can no longer be used. If your code has not expired nor has previously been used please contact our customer service team for assistance at hello@underthecanopy.com.

Promotions/Coupons

All orders made are based on the pricing of that current moment, thus we cannot change the pricing you were charged once you have completed checkout.

Promotions/Coupons

Sadly, at this time we do not offer extensions on our coupon codes.

Promotions/Coupons

Go onto the specific product page for the item you would like to review, scroll down to the review section, and click the button “Write a Review.” As a thank you for your feedback, we will send you a coupon code (want to make it even better? If you share your review on social media, we’ll give you an additional discount).

Promotions/Coupons

After you submit your review an email with your coupon code will be sent to you. To use the code during checkout you must manually apply it before completion.

Promotions/Coupons

We are sadly unable to do this—we recommend that you verify your cart and payment method before checking out. If you happen to miss the chance to use the code, you can use it on your next order.

Promotions/Coupons

Majority of our discount codes must be manually applied by the customer upon checkout. There will be a box in the payment section of the checkout screen that will allow you to import your code then. Some codes will be automatically applied but we recommend.

Promotions/Coupons

The best way to find out about our sales and promotions is by subscribing to our emails and checking our social media. You will receive content (not spam) about upcoming sales, new products, and other promotions.

Customer Service

The best way to reach our customer service team is via emailing hello@underthecanopy.com.

Customer Service

Our customer service team will do our best to respond to your request as soon as possible but please allow up to two business days (or 48 business hours) for us to get back to you.

Customer Service

At this time, we manage all customer service inquiries through email. If you have any questions, concerns, or general feedback please reach us at hello@underthecanopy.com.

Customer Service

Yes! Our customer service team is more than happy to assist you with your return. Please email us at hello@underthecanopy.com with your order number and request and someone will help you as soon as possible.

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