FAQ

We ship to all 50 states within the U.S., including Hawaii and Alaska. We are not able to ship to military bases at this time.

Standard Shipping: We offer free U.S. standard shipping for all orders over $125. For orders under $125, standard shipping is $8. Most orders ship within 5 business days.

Express Shipping: We offer 2-day and overnight U.S. shipping options for faster delivery. Expedited shipping costs will be calculated at checkout based on your shipping address. Please note, at this time, all shippers (i.e. UPS, FedEx, etc.) have suspended guaranteed shipping. Orders placed after 1 PM EST will be sent out the following day. Orders received over the weekend or on a federal holiday will be processed for shipment within 24 business hours upon return. All shipments are properly insured at no additional cost to customers.

Returns are easy! If you are not fully satisfied with your purchase, you may return the item within 30 days for a full refund of the purchase price minus any shipping and handling that may have been charged. All returned products must be in their original condition, unworn, unwashed and with original tags.

To start a return or exchange, please click here.

Please note that items marked Final Sale cannot be returned. If you have any issues with a Final Sale item, please reach out to hello@underthecanopy.com and we're happy to help assist!

Once your items have arrived at our facility and our inventory team has had time to process everything you will be issued a refund with an email notification. Your refund should reflect on your account with 2 or 3 business days. Note: due to Covid-19, our warehouse is taking extra precautions and ensuring the safety of their employees. We are currently processing returns slower than normal, so please allow for additional time for your return to be processed.

Global Organic Textile Standard (GOTS) certification is the leading worldwide standard for organic textiles, ensuring products meet strict environmental and social criteria. When a product is GOTS certified organic, it means it has been made from at least 70% organic fibers and has been produced in a socially responsible and environmentally friendly manner throughout its entire supply chain. All our cotton products are GOTS certified, meaning you can shop confidently, knowing you are supporting sustainable practices and enjoying items that are safe, ethically made, and kind to the planet and the people that make them.

OEKO-TEX® STANDARD 100 is a globally recognized benchmark for ensuring textile products are free from harmful substances. When a product is Standard 100 certified, it means every component is traceable, has been tested for harmful chemicals, and is guaranteed safe for human use. We are proud to say that all our products are Standard 100 certified. By choosing Under the Canopy, you can trust that every part of your product – down to the buttons in our duvet sets – are not only high-quality but safe and environmentally friendly.

The OEKO-TEX Made in Green certification is a comprehensive label that ensures textiles are safe, environmentally friendly, and ethically produced. When a product is Made in Green certified, it means it is traceable, has been tested for harmful substances, manufactured using sustainable processes, and produced under socially responsible working conditions.

All dyes used in our products are OEKO-TEX® STANDARD 100 or MADE IN GREEN certified, meaning they are 3rd party tested and certified to be free of chemicals and substances deemed harmful to human health and/or the environment, even if they are not yet legally regulated. This includes, but is not limited to – banned AZO colorants, PFAs, PFCs, cadmium, and lead.

GRS (Global Recycled Standard) certification is a leading standard for verifying the recycled content of products, as well as ensuring sustainable and socially responsible manufacturing practices. When a product is GRS certified, it means that the materials used are recycled, traceable, and produced in compliance with strict environmental and social criteria. By choosing our products with GRS certified fill, you are supporting recycling initiatives, reducing waste, and promoting ethical manufacturing practices.

We partner with a select group of environmentally and ethically certified factories in India, Turkey, and Pakistan. We are proud to exclusively work with manufacturing partners that share our values regarding sustainability and ethical practices. Our factory partners undergo rigorous 3rd party certification processes to ensure they continue to meet the highest environmental and social standards.

For care instructions specific to each product, please reference the product's tags or the Wash & Care details on the product page.

To show love to the planet and your sustainable products, we recommend the below general care tips:

Both our sateen and percale are made with 100% organic cotton and feature an optimal 300 thread count.

Our sateen is buttery-soft and smooth without being too satin-like. It’s great for cool sleepers or use in colder months, as it is warmer to the touch.

Our percale is crisp and refreshing (think of a classic cotton button-down shirt). It’s great for warm sleepers or during the summertime, as it feels cooler against the skin.

No, we do not treat any of our products with any harsh chemicals, toxins, or carcinogens and this includes fire retardant, wrinkle resistance, etc.

The majority of our discount codes must be manually applied by the customer upon checkout. There will be a box in the payment section of the checkout screen that will allow you to import your code then.

If you are having trouble with your code, please contact our customer service team at hello@underthecanopy.com.

Your store credit code will be emailed to the address for your Under the Canopy online login. The code will need to be manually applied for a one-time use (you can decide whether to use it on any purchase made within a year of being issued, but it can only be used once) and it cannot be combined with any other discount codes or promotions.

Check the email that you received with the purchase of the gift card. There should be a code that you can manually apply to your order upon checkout. If you return the item you purchased with the gift card within 30 days for a refund you may be issued a store credit.

No, you are not able to combine your store credit with other promotions or coupon codes. Your store credit must be used individually as a one-time-use code within a year of being issued.

This will vary from sale to sale but generally you are not able to combine promotion pricing with coupon codes.

Our coupons, like most good things, do have a limited time offer. It is possible that your coupon code has expired and can no longer be used. If your code has not expired nor has previously been used please contact our customer service team for assistance at hello@underthecanopy.com.

All orders made are based on the pricing of that current moment, thus we cannot change the pricing you were charged once you have completed checkout.

Go onto the specific product page for the item you would like to review, scroll down to the review section, and click the button “Write a Review.” As a thank you for your feedback, we will send you a discount code.

After you submit your review an email with your coupon code will be sent to you. To use the code during checkout you must manually apply it before completion.

The best way to find out about our sales and promotions is by subscribing to our emails and checking our social media.

Anyone who creates an account with us is automatically enrolled in the program and will begin earning points immediately – including points just for signing up!

All U.S. Residents with a valid email address can become a member. Orders will only be shipped to U.S.Residents, as we currently do not ship internationally. Please refer to our main FAQ page for additional questions on shipping.

Log into your account to earn points with every purchase! Plus, earn even more points when you engage with our brand through the activities listed below. ​​

All you need to do is login to your account, go to the rewards page, and click “refer a friend”. You will be able to copy the referral code and share with your friends via email, SMS, or social. Once your friend places their order of $99 or more with your referral code, you will receive $20 in points in your account.

Yes, but not many! Rewards points can be earned only on net purchases, excluding embroidery, shipping and tax.

At this time you must have a minimum purchase price of $1 to redeem any reward.

Points are valid for 12 months from the date of the last qualifying purchase. Each qualifying purchase will automatically extend the expiration date of all unused points in the client’s Loyalty account for 12 months from the month of the qualifying purchase. If the account has no qualifying purchase activity within a 12-month period, all points in the account will expire.

Approved: These points can be redeemed on rewards immediately
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals
Canceled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to canceled)

We're so grateful for our valued customers. If you had points from our previous program, we sent you an email with dollar rewards towards your next purchase. If you have any questions about this, please reach out to hello@underthecanopy.com!

We currently do not offer wholesale pricing. We do have a trade program, but this is only applicable to hospitality, interior designers, architects, contractors, and decorators with an actively registered commercial business.

We do have a trade program for active and commercially registered interior designers, hotels, design showhouses, architects, contractors, and decorators. For more information, visit our Trade Program page here.

Yes, we do! Please email our marketing department at marketing@underthecanopy.com for all influencer inquiries.

Yes, please email our marketing department at marketing@underthecanopy.com for all press inquiries

Yes, we do! We work with brands for giveaways, social media collaborations, panels, and more. Please email our marketing department at marketing@underthecanopy.com for all brand collaboration inquiries.